Cancellation and Returns.
We offer our customers a 14 day refund or exchange policy in compliance with the UK Distance Selling Regulations. To do this please email us and will issue a returns identification number. You do not have to give any reason for cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods to us within 7 (seven) days following the day of delivery. The carriage costs of all returned goods will be the buyers responsibility. You must ensure that the goods are packaged adequately to protect against damage. The goods must be received by us as in original manufacturer’s condition, in original packaging, unopened, and unused. This cancellation policy does not affect your statutory rights.
Please note that you are obliged to have taken reasonable care of the items and we reserve the right to deduct the cost of recovering the items should you not return them to us within 30 days of cancellation.
All prices quoted are in Sterling (UK Pounds). Due to variations in supplier price, we reserve the right to change our prices without notice. Any such price changes will be applied instantly to this web site allowing you to be aware of them before ordering.
We will only send an overseas order if all items are in stock. We advise you to ensure somebody is present at the delivery address as a signature will be required.
We must be informed of all damaged deliveries within 48 hours.
We cannot take any responsibility for late or lost returned parcels.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may offer to supply you with substitute goods. If you decide not to accept the substitute goods, you will receive a full refund of any payment made.
Payment can be made by the On Line shop system. We accept most Major Credit cards and PayPal.
To complement our competitive pricing, we aim to dispatch all goods that are ordered before 4:00pm on the same day, orders after 4:00pm are dispatched on the next working day. Our carriage charges are set at a flat rate of £2.00 up to an order value of £30.00. Orders of over £30.00 are carriage free. All goods are mostly dispatched via 2nd Class Royal Mail post.
Security & Privacy
We do not, and will not under any circumstances share information entered by our customers with anybody. Similarly we do not send unsolicited e-mails, or any type of unsolicited communications.
When using our online store, all information sent to you, and sent from you, is protected. When you place an order and make payment, the payment process is handled by PayPal which provides high levels of encryption and security.
Errors and Omissions
In the rare event that there is an error on our site we reserve the right to cancel any order placed for the affected items.